Frequently Asked Questions

Below are answers to some of the most commonly asked questions.

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Can I add a custom greeting?

Absolutely! We encourage adding a custom greeting to make your audio guest book truly unique. After you've made a purchase, we'll provide instructions for recording and sending us your greeting. Our audio engineers will then load the greeting onto the phone before shipping it so that you can focus on your event.

No, there is no limit to the number of voicemails that can be recorded by you and your guests.

No, our phones are completely wireless and require no outside power. This means they can be used anywhere, even in remote locations.

No, our phones arrive charged and ready to use. Every phone is also equipped with a USB-C port if you do need to charge it before your event.

Yes, return shipping is completely free. We include a prepaid return label with each order.

The phone will arrive at least two days before your event. We carefully monitor each shipment to ensure it's delivered to you in plenty of time. If you need the phone to arrive sooner, please contact us via email and we will do our best to accommodate an earlier arrival date.

Yes, we provide customizable print-ready templates with every purchase to make it easy to personalize the signage for your event.

During checkout, you'll be asked if you'd like to add Ring True Technology™ to your order. This unique feature allows the audio guestbook to ring when guests are nearby, drawing attention to the phone. If you've opted for our Ring True Technology™, then your guests will need to be within 10 feet of the phone for it to ring. And don't worry, the phone won't continue ringing until answered - they are programmed to recognize frequency.

A return shipping label will be included with your phone rental. When you're ready to send the phone back, simply place it back in the box it arrived in, cover the original shipping label with the return label, and drop it off at your local postage store. We ask that phones be returned within three days following your event.

Your recordings will be ready in approximately 2-3 weeks after the phone is returned to our offices.

You'll receive a digital download containing individual audio files for each of your voicemails, as well as a combined MP4 file featuring all recordings seamlessly edited together—perfect for sharing on social media. These files are compatible with any device capable of playing audio or video.

Yes, we offer custom signage! Whether you're planning a wedding, corporate event, or special celebration, we can design signs tailored to your needs. We offer a variety of event signage options, including bar menus, audio guest book signs, and more. Each piece is personalized to match your event’s theme and style.

To browse our custom options and place an order, you can visit our Etsy store. If you have a specific design in mind, don't hesitate to reach out—we’d love to bring your vision to life!

At this time, we do not offer vinyl records. However, there are a variety of providers that offer this service for as little as $30. We love using Etsy to support local businesses!

We're happy to answer any questions you may have. You can reach us by filling out the contact form or writing us directly at hello@callerido.com.

Voicemail Guarantee

The Caller I Do Voicemail Guarantee ensures that you’ll receive voicemails from your audio guestbook at your event, or we’ll refund you - simple as that. Weddings and events are one-time occurrences with no room for error. We stand behind the quality and reliability of our service, believing it is the best in the industry, giving you the peace of mind that your memories are in safe hands. This guarantee reflects our commitment to delivering a worry-free, premium experience for your special day.

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