Frequently Asked Questions
Below are answers to some of the most commonly asked questions about our Audio Guest Book service. If you have a different question, please message us!
Collapsible content
Is shipping included?
Yes, return shipping is completely free. We include a prepaid return label with each phone order.
Does the phone need to be connected to a power source or wifi?
No, our phones are completely wireless and require no outside power. This means they can be used anywhere, even in remote locations.
Do I need to charge the phone?
No, our phones arrive charged and ready to use. Every phone is also equipped with a USB-C port if you do need to charge it before your event.
Is there a limit on the number of voicemails that can be recorded?
No, there is no limit to the number of voicemails that can be recorded by you and your guests.
When will the phone arrive?
The phone will arrive at least two days before your event. We carefully monitor each shipment to ensure it's delivered to you in plenty of time. If you need the phone to arrive sooner, please contact us via email and we will do our best to accommodate an earlier arrival date.
Can I add a custom greeting?
Absolutely! We encourage adding a custom greeting to make your audio guest book truly unique. After you've made a purchase, we'll provide instructions for recording and sending us your greeting. Our audio engineers will then load the greeting onto the phone before shipping it so that you can focus on your event.
Are guest instructions included with the phone?
Yes, we provide customizable print-ready templates with every purchase to make it easy to personalize the signage for your event.
How close does someone need to be for the phone to ring?
If you've opted for our Ring True Technology™ feature, then your guests will need to be within 10 feet of the phone for it to ring. And don't worry, the phone won't continue ringing until answered - they are programed to recognize frequency.
What if I don't want the ring feature?
During checkout, you'll be asked if you'd like to include the Ring True Technology™ feature.
How do I return the phone?
A return shipping label will be included with your phone rental. When you're ready to send the phone back, simply place it back in the box it arrived in, cover the original shipping label with the return label, and drop it off at your local postage store. We ask that phones be returned within three days following your event.
When will I receive the voicemails?
Your recordings will be ready in approximately 2-3 weeks after the phone is returned to our offices.
How are the voicemails delivered?
You'll receive a digital download containing individual audio files for each of your voicemails, as well as a combined MP4 file featuring all recordings seamlessly edited together—perfect for sharing on social media. These files are compatible with any device capable of playing audio or video.
Do you offer custom signage?
Yes, we offer custom signage! Whether you're planning a wedding, corporate event, or special celebration, we can design signs tailored to your needs. We offer a variety of event signage options, including bar menus, audio guest book signs, and more. Each piece is personalized to match your event’s theme and style.
To browse our custom options and place an order, you can visit our Etsy store. If you have a specific design in mind, don't hesitate to reach out—we’d love to bring your vision to life!
Do you offer vinyl records of the voicemails?
At this time, we do not offer vinyl records. However, there are a variety of providers that offer this service for as little as $30. We love using Etsy to support local businesses!
What if I have more questions?
We're happy to answer any questions you may have. You can reach us by filling out the contact form or writing us directly at hello@callerido.com.